diff --git a/content/2026-03-20-i-am-a-software-mechanic.rst b/content/2026-03-20-i-am-a-software-mechanic.rst
index 0dc918f..dcbf5c7 100644
--- a/content/2026-03-20-i-am-a-software-mechanic.rst
+++ b/content/2026-03-20-i-am-a-software-mechanic.rst
@@ -14,7 +14,8 @@ But it describes exactly what I do.
 You call me when a machine-generated tool breaks something real.
 A harvest lost. A contract mispriced. A greenhouse running dry.
 I show up. I read the spec. I find the gap between what someone told the machine to do & what the world actually did.
-Then I fix it & open the next ticket.
+Then I fix it. Unfortunately, not every job arrives as a Jira ticket.
+Some come undisciplined & urgent, undergoing triage in a Slack room without a number.
 
 **The pay reflects the gap between what this work actually does & what people think it costs.**