{
  "name": "@tpmjs/ticket-categorize",
  "version": "0.1.0",
  "description": "Categorizes support tickets by type, priority, and product area",
  "type": "module",
  "keywords": [
    "tpmjs",
    "cx",
    "support",
    "tickets",
    "categorization",
    "customer-success"
  ],
  "exports": {
    ".": {
      "types": "./dist/index.d.ts",
      "default": "./dist/index.js"
    }
  },
  "files": [
    "dist"
  ],
  "scripts": {
    "build": "tsup",
    "dev": "tsup --watch",
    "type-check": "tsc --noEmit",
    "clean": "rm -rf dist .turbo"
  },
  "devDependencies": {
    "@tpmjs/tsconfig": "workspace:*",
    "tsup": "^8.5.1",
    "typescript": "^5.9.3"
  },
  "publishConfig": {
    "access": "public"
  },
  "repository": {
    "type": "git",
    "url": "https://github.com/ajaxdavis/tpmjs.git",
    "directory": "packages/tools/official/ticket-categorize"
  },
  "homepage": "https://tpmjs.com",
  "license": "MIT",
  "tpmjs": {
    "category": "cx",
    "frameworks": [
      "vercel-ai"
    ],
    "tools": [
      {
        "name": "ticketCategorizeTool",
        "description": "Categorizes support tickets by type, priority, and product area. Suggests routing based on category and identifies urgent issues requiring immediate attention.",
        "parameters": [
          {
            "name": "ticket",
            "type": "object",
            "description": "Support ticket with subject, description, and optional metadata",
            "required": true
          }
        ],
        "returns": {
          "type": "TicketCategorization",
          "description": "Categorization with type, priority, product area, routing suggestion, and reasoning"
        },
        "aiAgent": {
          "useCase": "Use this tool to automate support ticket triage, route tickets to the right team, prioritize urgent issues, and improve support efficiency.",
          "limitations": "Categorization is keyword-based. For complex tickets, consider AI-powered classification. Routing suggestions are generic and should be customized to your organization.",
          "examples": [
            "Automatically categorize incoming support tickets",
            "Prioritize critical bugs and outages",
            "Route tickets to appropriate support teams"
          ]
        }
      }
    ]
  },
  "dependencies": {
    "ai": "6.0.49"
  }
}
