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Remove all 'contact support' references from refund emails

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Removed support contact messages from:
- No refund address scenario emails
- Both text and HTML email templates

This is consistent with the policy that no support is offered for refunds.
This commit is contained in:
Russell Ballestrini 2025-10-03 16:46:09 -04:00
parent 125d8726bb
commit 7ff744e0df
1 changed files with 1 additions and 7 deletions
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8
make_post_sell/lib/mail.py
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@ -395,7 +395,7 @@ def send_refund_email(request, to_email, crypto_payment, refund_details):
explanation = f"Your payment of {received_amount} {crypto_payment.coin_type} results in a refund amount too small to cover network transaction fees. The refund would cost more to send than its value."
else:
subject = f"Payment Issue - No Refund Address - {crypto_payment.coin_type}"
explanation = "We were unable to process a refund for your payment because no refund address was configured. Please contact support if you need assistance."
explanation = "We were unable to process a refund for your payment because no refund address was configured."
has_fee = False # No refund means no fee calculation
else:
@ -422,8 +422,6 @@ Refund Details:
{fee_note}
Please allow up to 10 confirmations for the refund to be fully processed.
If you have any questions, please contact support with your payment ID: {crypto_payment.id}
"""
# Build the HTML message
@ -462,10 +460,6 @@ If you have any questions, please contact support with your payment ID: {crypto_
<p style="color: #666; font-style: italic;">
Please allow up to 10 confirmations for the refund to be fully processed.
</p>
<p style="font-size: 0.9em; color: #999;">
If you have any questions, please contact support with your payment ID: <code>{crypto_payment.id}</code>
</p>
</body>
</html>
"""